Enable clients to easily share their feedback by commenting on images in Client Galleries.
You can also reply to client comments and engage in a two-way conversation with them in real-time. There’s much more than Commenting!
Enabling Commenting for an Album enables:
- Visitors to comment on the images individually and share feedback with you.
- Visitors to see and reply to comments of other visitors.
- You, as a site owner, to view the comments of all visitors and reply to the comments.
In this article:
1. Types of Comments
Public Comments:
- Visitors (1) can comment on images.
- Visitors can see and reply to comments from other visitors (2) in a shared comment stream.
- The site owner can see and reply to the comments of all users (3) in the shared comment stream.
Private Comments:
- Visitors can comment privately on images.
- Visitors can not see comments from other users.
- The site owner can see each user’s comment stream and reply to them separately.
Note
Private Commenting is only available in Business Plan.
2. Enable Commenting on Album
For Individual Albums:
You have the option to enable commenting on individual albums.
- Go to the Client Galleries section.
- Click on the album on which you wish to turn on the comments and go to the Settings tab (1).
- Now, click on the Favorites and Comments (2) to open the Favorites Settings page.
- You will have the option to Comments on Images (3) and also Enable Private Comments (4) on the images.
- Choose the galleries (5) on which you want to allow commenting and favoriting.
- Hit the Save (6) button.
Note: Favorites and Commenting are applied to the same set of selected galleries in an album.
From Album Defaults:
You can enable Commenting by default for any new album
- Go to the Client Galleries section.
- Click on the Album Presets (1) tab and scroll down to the Comments (2) section.
- To allow commenting on images choose Yes and to enable private comments to check in the Enable Private Comments (3) option.
- Hit the Save (4) button.
- All the albums that you add henceforth will have the option of commenting by default.
3. Replying to Comments
Public Comments:
- The website owner can see all the comments in a single shared stream.
- All comments and replies will be visible in the shared stream and all the visitors can check and reply on the same stream.
Private Comments:
- The website owner will see each user’s comment stream separately.
- All the replies will be sent separately to the users and individual users can not see each other’s comments.
Public (Shared stream commenting where comments and replies are visible to everyone).
Public commenting in action:
Private (Single stream commenting where comments and replies are visible only to user and site owner).
Private commenting in action:
