We want to ensure you get the best results from your Pixpa subscription. If you are unhappy with any aspect of Pixpa, we offer a full refund of the first payment of your Pixpa subscription fees. You can request a refund within the first 30 days of starting your subscription.
Please note:
- Your website will be deactivated, and your subscription will be cancelled after processing your refund.
- The refund will be made to the same payment method you used to start the subscription.
- If you have purchased the Website Setup Service, the one-time payment made for the same is non-refundable and is not part of the money-back guarantee.
- If you have received the free one-year domain from Pixpa, then USD 12 will be deducted from the refund as the domain fee. You would continue to own the domain name in your IONOS account.