Connect custom domain name with your Pixpa website

To connect your domain name to your Pixpa website, you need to own a domain name first.

If you haven’t purchased your domain name yet, you can buy your domain name from any domain registrar like or etc.

If you need any assistance in buying the domain, please email us at & our support team will help you in this process.

To use your existing domain name with Pixpa, you need to add/update the DNS settings in your domain control panel.  Many domain registrars allow you to login to their web sites and update the DNS settings through an online form. If not, then you would need to contact your domain name registrar and request them to do these changes for you.

Steps to connect your domain name to your Pixpa website:

Step 1.  Locate the DNS settings for your domain.

Login to your domain name control panel. This is typically the account that you created when you purchased your domain name from any domain registrar. Find the DNS settings section for your domain name. Some registrars refer to it as Advanced Domain Name settings.

Step 2. Create a CNAME record

In the DNS Settings section, create a www CNAME record and point it to 

Please note, do not add anything in this, CNAME value will be “” only.

Step 3. Create a Domain Name Forwarder

Find the section in your domain name control panel where you can add forwarding for your domain name.
Create the domain name forwarder: will forward it to

For Example: will forward to

Note: It is very important to create a “Forwarding (redirect)” otherwise (without www) will not work. Although, will work.

Please be patient – It can take up to 24 hours for forwarding and CNAME entries to propagate across the Internet.

Step 4. Make a Go Live Request in the Studio

Once you have completed the above steps, you can then submit a Go Live request now.

Go to the Pixpa studio settings section. In the Settings section, go to the Connect Domain Name menu page on the left sidebar menu and enter your domain name with “http://www” prefix as in Connect your Domain Name section as shown in the image below.

Here a domain name is an example in this help article. Request you to replace it with your domain name.

Correct Go-live URL

Do not use any forward-slash (/) after the domain name during Go-LIve request. It would be just the “http://www” prefix to your domain name.

  • – Incorrect URL for Go-live request
  • – Incorrect URL for Go-live request
  • – Incorrect URL for Go-live request
  • – Correct URL for Go-live request 


1. Before your point, your existing domain name to your Pixpa website, make sure that you have taken a backup of whatever is important from your current hosting provider.

2. You are still responsible for domain name fees and renewals with your current registrar.

If you need any assistance at any point through the process, email us at