Sometimes you may face an issue after uploading your images; they are not visible in Pixpa studio or website or there is a processing image. For example, do check out the below screenshot. (Point 1, 2, and 3)
It happens very rarely first of all. When you upload multiple images, the system performs many parallel tasks like image processing, cropping, resizing in various sizes, image compression, etc. to deliver the best size image automatically depending on the device and resolution to make the website fast.
Typically all the above processes take a fraction of second however you may end up with a broken image (as shown in the above screenshot) when there is some extra delay in response from the processing queue.
Request you to wait for some time then refresh the page or just delete that particular image and upload it again. You can see the filename of the failed image by clicking show filenames under the “More” dropdown. (as shown in the above screenshot)
You can always mail us at support@pixpa.com or ping us from studio chat if you continue to face any issues. We will fix it on our end.
Apart from that would also recommend you to cross-check your file name. Sometimes it may also cause this type of error. Click here to see best practices for image file naming.