Manage store orders

It’s easy to manage order processing in your Pixpa Store. You can share the order update, tracking link etc with the customer from Pixpa studio only.


In this article:


Order Dashboard

  • Go to the Store section in Pixpa Studio
  • In the Store section, click on the Orders link on left hand side. On this page, you would see all the orders.
  • Here you can check the orders and revenue for a day, 7 days and 30 days and All Orders.


To search and filter your orders, follow these steps

  • Go to the Store section in Pixpa Studio
  • In the Store section, click on the Orders link on left hand side. On this page, you would see all the orders.
  • You can filter the orders on the basis of order and payment status (1). Plus you can also search (2) any specific order with name, email, order id etc.


Manage order fulfillment status

The orders have 5 status. You can process the orders by changing the order status.

  • New Orders – When a new order comes in, it has the New Order status.
  • Marked As Paid – When an Unpaid order is changed to a Paid order
  • In Process – You can change a New Order to an In-Process order once you start processing the order.
  • Shipped – Change the state of In-process orders to Shipped after you have shipped the order. Include the shipping and tracking information in the notes area.
  • Cancelled – Change the state of any order to Cancelled if the order is cancelled for any reason. Include details about returns, refunds or exchange in the notes.

Tip: You can add notes when changing the state. An email including your notes is sent the customer when the state is changed.


View order details

Click on any order to view the order details.

  • You can check the customer details, order information and payment mode.
  • Also you can change the order status for the order, check the customer success page, download invoice and resent the Order Email from Actions.
  • Go to the next order,  previous order or All orders screen


Change the order fulfillment status

  • Click on your order to open the order and scroll down to the Update Order Status section in the Order.
  • Choose the status of the order as In Process, Shipped or Cancelled. In case of Unpaid Orders you will also have the option to change the order status to Paid.
  • Order description: Add status info here. You can add link as well. Click here to know more.
  • Check the option to Notify the customer for the order status change.
  • Click on the Change Order Status button to update the order status.

If the order is processed by offline payments, then the customer would not be able to download the digital assets until you confirm the payment and set the order status as paid in here. 


Download order Invoices

Click on the download icon to download a PDF invoice for that particular order.


Export Orders

You can easily export the order from right top export button.


See Customer Notes with the order

  • Click on any order to open the order.
  • In the right side you will see any order notes which the customer has included.