Pixpa subscriptions are auto-recurring. However, there can be multiple reasons for the subscription to not be renewed.
Paddle, Pixpa’s payment provider, will try to charge your saved payment method (credit card or PayPal) to renew the subscription. However, sometimes the payment may not go through. If the payment failed while you were starting or upgrading a subscription (not at renewal), see Payment failed while starting or upgrading your subscription.
The reasons for the failure can be:
- Credit card has expired.
- Insufficient funds.
- Card getting declined from the bank end.
You can update your card easily from the Update Credit Card button on the Subscription page so that the subscription can be renewed.
Pixpa has a 30 days grace period when your website will be active. After the grace period, your website will become inactive.
During the grace period and for the next 30 days, Paddle will try to renew the subscription to update your account, post which the account will get suspended.
Your website and Pixpa account will be reactivated once the due amount is received. You can contact us on the studio live chat or email us at support@pixpa.com to resume your subscription.