Inbox

Pixpa gives you the option to check the messages sent from your contact form within the studio. You can check your notifications and spam messages.

In this article:

  1. Form Submissions
  2. Spam

Form Submissions

To check your form submissions, follow the steps below:

  • Enter form submissions (1) in the Search Bar.
  • From the related results, click on the Form Submissions option (2).

  • You will now reach the Form Submissions page.
  • Under Form Submissions, you can now see all the messages sent from your contact form.
  • Under Date (1), you can see the date and time at which the message was sent.
  • Under Email (2), you can see the subject of the email. You can click on any email to view it.
  • Under Action (3), you have the option of marking the email as ‘unread’ or delete it.
  • To export the emails, click on the Export CSV button (4).

 


  • When you receive a new form submission, click on it (1) to view the message.
  • Click on the mail icon (2) to change its status to read or unread.
  • Click on the delete icon (3) to delete the message.

 


  • You can also filter the messages by clicking on the dropdown next to Filter by.
  • You can select All Messages, Contact Messages, Calendar Enquiries, or Guestbook Comments.

 

Bulk Actions

  • You can mark the form submissions as read/unread or delete them using the Bulk Actions.
  • Select the form submissions (1), click on the Actions button (2), and then, click on the respective action that you want to take on the selected form submissions.
  • Once you have taken any action, all the selected form submissions will be updated.

 


1. Mark as read

  • To know how to mark the form submissions as read in bulk, watch this video:

2. Mark as unread

  • To know how to mark the form submissions as unread in bulk, watch this video:

3. Delete

  • To know how to delete the form submissions in bulk, watch this video:

Spam

  • Click on the Spam tab. You can view all the spam messages here.

 


Spam Settings

  • Click on the Spam Settings (1) button on the top right corner.
  • Under the Spam filter for form submissions (2), type in the words (separated by a comma) that indicate a spam message.
  • Hit the save button (3).
  • The messages that contain the words you have added here will be marked as spam.

 

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