Sometimes your customer might not pay the amount while placing his/her order on your pixpa store and might want to pay externally i.e., not through pixpa. Then, the order will show up as Unpaid in the Pixpa studio.
In this article, you will know how to process offline orders.
Follow these steps to process your offline orders:
- As you receive the order which is not paid, it will be shown Unpaid as shown below.
- Once a visitor has placed an order on your website successfully, the order success page would be visible.
- If the order contains any digital downloads, then those links will be disabled by default.
- You can check the order success page from the order details page.
Also Check: Order success page.
- Once you receive the order amount externally/through COD, you can change the order status to Paid.
- Then, the digital download links will be made available on the order success page.
- On changing the order status, the system will resend the order email along with the status.
- You can change the email subject and provide any customized information to your customer.
- When you process or ship the order too, you can change the status and notify the customer about the same.
- In case your customer wants to cancel his/her order and needs a refund, you can simply change the status to canceled and refund the order amount through the mode of payment he/she used for the particular order.
See how to cancel and refund if it’s a paid order.