Generating a HAR file for troubleshooting

Occasionally, Pixpa Support may require extra details regarding the network requests generated in your browser. A team member may request you to create a HAR file, which is a log containing information about browser network requests during the occurrence of the issue.

A HAR file contains data such as your cookie content and the pages you accessed during the recording process. It’s important to note that anyone with access to the HAR file can view the data submitted during the recording, including personal or sensitive information. Therefore, it is crucial to ensure the security of your HAR files.

To generate a HAR file in Chrome

Open Chrome and go to the page where the issue is occurring.
Look for the vertical ellipsis button and select More Tools > Developer Tools.
From the panel that appears, select the Network tab.
Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
Check the box Preserve log and Disable Cache.
Click the clear button to clear any existing logs from the network tab.
Reproduce the issue while the network requests are recorded.
Click the download button, Export HAR, to download, and save the file to your computer.
Upload the HAR file to studio chat window by clicking on attachment pin.

To generate a HAR file in Firefox

Open Firefox and go to the page where the issue is occurring.
Open the Network Monitor.
Reproduce the issue while the network requests are recorded.
Right-click anywhere under the File column and click Save All As HAR and save the file to your computer.
Upload the HAR file to studio chat window by clicking on attachment pin.