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Connect domain from IONOS

This article guides you in connecting an IONOS domain with your Pixpa website.

In this article

Create Sub-domain

  • Go to the IONOS login page and login with your customer ID and password.

  • As you logged in, go to the Domain (1) section from the side panel and click on the Settings (2) icon of the particular domain that you want to connect with your Pixpa website. Select Manage subdomains (3) now.

Note: Here in the 3rd & 4th step, You need to create a www subdomain. If there is already a www subdomain in your account, you can ignore these steps. Go to the fifth step directly.

  • You need to create a www subdomain. Click on the Create subdomain (4) link. 

  • You would see a pop-up window. Enter www (5) and hit the Save (6) button.

Create CNAME Record

  • Click on the DNS settings of this www sub-domain.

  • You would see all the DNS records here. Click on the Add Record (1) button.

  • Click on CNAME (2) record.

  • You would see a popup window where you need to create a www (3) CNAME record pointing to “domains.pixpa.com” (4)(Paste this string as it is).
  • Set TTL as 1 minute (5).
  • Save (6) the CNAME record.

That’s it. Now we need to create a domain forwarding.

Configure Domain Forwarding

  • Go to the Domains (1) section from the side panel.
  • Click on the Settings (2) icon of the particular domain and select Adjust Destination (3) tab.

  • On the next screen, you would see the option of “Forward domain“. Click on it.

  • Here you need to enter the complete URL of your domain with the www prefix (1) and hit the Save (2) button.

Example: If your domain name is “example.com” then type “http://www.example.com” in the field shown below.

Make a Go Live Request in the Studio

Once you have completed the above steps, you can then submit a Go Live request now.

  • Go to the Pixpa dashboard.
  • Search for ‘domain’ and click on the first search result.

You’ll reach the Site Domain Name page.

Enter your domain name with “http://www” prefix as http://www.amrishmudgal.in in Connect your Domain Name section as shown in the image below.

Here amrishmudgal.in a domain name is an example in this help article. Request you to replace it with your domain name.

Correct Go-live URL

Do not use any forward-slash (/) after the domain name during Go-LIve request. It would be just the “http://www” prefix to your domain name.

  • http://www.amrishmudgal.in/ – Incorrect URL for Go-live request
  • http://amrishmudgal.in – Incorrect URL for Go-live request
  • http://amrishmudgal.in/ – Incorrect URL for Go-live request
  • http://www.amrishmudgal.in – Correct URL for Go-live request 

Notes

1. Before you point your existing domain name to your Pixpa website, make sure that you have taken a backup of whatever is important from your current hosting provider.

2. You are still responsible for domain name fees and renewals with your current registrar.

If you need any assistance at any point through the process, email us at support@pixpa.com.

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