If your live Pixpa website or client gallery is not loading, shows an error page, or is not visible to visitors, follow the steps below to find out why.
ここで扱われる内容：
- Check Pixpa system status
- サブスクリプションステータスを確認する
- Check site visibility (password or maintenance mode)
- Try a different browser or clear cache
- Pixpaサポートにお問い合わせください
Check Pixpa system status
First, open the Pixpa status page: status.pixpa.com
This page automatically monitors Client Websites, Pixpa Studio and the Pixpa.com website, and alerts if something is not working as expected.
- If the status page shows an ongoing issue, the problem is on Pixpa’s side and our team is working on it. You do not need to change your domain or subscription settings while the issue is being resolved.
- If all systems are healthy and you are still seeing an error, continue with the steps below. If you have just connected a custom domain and it is not loading, see ドメインが接続できませんか？DNSのトラブルシューティングと設定ガイド.
サブスクリプションステータスを確認する
Your website can become inactive if your subscription is paused, cancelled or past due. You can see your Current Plan and Next Payment Due date on the Plan and Billing page. See サブスクリプションの詳細を確認する.
- 一時停止中: your website and account remain inactive during the paused period and are reactivated automatically at the end of it. See サブスクリプションを保留にする (NAIST) と ウェブサイトを再開する.
- キャンセル： if you chose to deactivate immediately, your website and Pixpa Studio become inactive. If you chose to keep the subscription active, they stay accessible until the next renewal date. See ウェブサイトの購読をキャンセルする.
- Renewal payment failed: Pixpa has a 30 days grace period when your website will be active. After the grace period, your website will become inactive. It will be reactivated once the due amount is received. See サブスクリプションの更新が期日を過ぎた場合はどうなりますか?.
Check site visibility (password or maintenance mode)
Your site may be working, but visitors may see a lock screen or a maintenance message.
- From the Dashboard of the studio, click on ウェブサイト.
- 左側のサイドバーで、 オプション タブには何も表示されないことに注意してください。
- 以下を行うには、 パスワード保護サイト オプションを選択します。
または、 パスワード保護サイト in the search bar and select it under Studio Links.
Under Site Visibility, check whether the site is set to:
- 公衆： the website is available to all visitors without any restrictions.
- 守られたパスワード： only visitors with the password you set can access the website.
- メンテナンスモード： temporarily restricts access to your website, typically used when making major updates.
If you want the site to be available to everyone, select 公共 ヒット Save。 見る ウェブサイトをパスワードで保護.
Try a different browser or clear cache
If your website does not load as expected, or you still see an error:
- Try in an incognito window. Windows, Linux or Chrome OS: press Ctrl + Shift + N. Mac: press ⌘ + Shift + N.
- Hard-refresh your browser by pressing Ctrl (Windows) or ⌘ (Mac) + Shift + R.
- Clear your browser cache and try again. See ブラウザキャッシュをクリアする.
If images are missing but the rest of the site loads, see 画像が表示されませんか？.
Pixpaサポートにお問い合わせください
If the status page is healthy, your subscription is active, site visibility is Public and the issue remains, email us at support@pixpa.com or ping us from studio chat (a blue icon on the right bottom).
When you write in, please include:
- The website or gallery URL that is not working
- What you or your visitors see, including the exact error message if there is one (a screenshot helps)
- The approximate date and time you first noticed the issue