Situs web atau galeri klien saya sedang down atau menampilkan kesalahan.

If your live Pixpa website or client gallery is not loading, shows an error page, or is not visible to visitors, follow the steps below to find out why.

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Check Pixpa system status
Periksa status langganan Anda
Check site visibility (password or maintenance mode)
Try a different browser or clear cache
Hubungi dukungan Pixpa

Check Pixpa system status

First, open the Pixpa status page: status.pixpa.com

This page automatically monitors Client Websites, Pixpa Studio and the Pixpa.com website, and alerts if something is not working as expected.

If the status page shows an ongoing issue, the problem is on Pixpa’s side and our team is working on it. You do not need to change your domain or subscription settings while the issue is being resolved.
If all systems are healthy and you are still seeing an error, continue with the steps below. If you have just connected a custom domain and it is not loading, see Domain tidak terhubung? Panduan pemecahan masalah dan pengaturan DNS.

Periksa status langganan Anda

Your website can become inactive if your subscription is paused, cancelled or past due. You can see your Current Plan and Next Payment Due date on the Plan and Billing page. See Memeriksa detail langganan Anda.

Dijeda: your website and account remain inactive during the paused period and are reactivated automatically at the end of it. See Tahan langganan Anda ke Aktifkan kembali situs web Anda.
Dibatalkan: if you chose to deactivate immediately, your website and Pixpa Studio become inactive. If you chose to keep the subscription active, they stay accessible until the next renewal date. See Membatalkan langganan situs web.
Renewal payment failed: Pixpa has a 30 days grace period when your website will be active. After the grace period, your website will become inactive. It will be reactivated once the due amount is received. See Apa yang terjadi jika perpanjangan langganan Anda melewati tanggal jatuh tempo?.

Check site visibility (password or maintenance mode)

Your site may be working, but visitors may see a lock screen or a maintenance message.

From the Dashboard of the studio, click on Situs Web.
Di bilah sisi kiri, pilih Opsi Tab.
Klik pada Situs Proteksi Kata Sandi .

Atau, cari situs perlindungan kata sandi in the search bar and select it under Studio Links.

Under Site Visibility, check whether the site is set to:

Publik: the website is available to all visitors without any restrictions.
Dilindungi Kata Sandi: only visitors with the password you set can access the website.
Mode Pemeliharaan: temporarily restricts access to your website, typically used when making major updates.

If you want the site to be available to everyone, select Publik dan tekan Simpan. Lihat Kata sandi melindungi situs web Anda.

Try a different browser or clear cache

If your website does not load as expected, or you still see an error:

Try in an incognito window. Windows, Linux or Chrome OS: press Ctrl + Shift + N. Mac: press ⌘ + Shift + N.
Hard-refresh your browser by pressing Ctrl (Windows) or ⌘ (Mac) + Shift + R.
Clear your browser cache and try again. See Kosongkan cache browser.

If images are missing but the rest of the site loads, see Gambar tidak muncul?.

Hubungi dukungan Pixpa

If the status page is healthy, your subscription is active, site visibility is Public and the issue remains, email us at dukungan@pixpa.com or ping us from studio chat (a blue icon on the right bottom).

When you write in, please include:

The website or gallery URL that is not working
What you or your visitors see, including the exact error message if there is one (a screenshot helps)
The approximate date and time you first noticed the issue

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